The Guarantee

If you book a Meritus hotel online on www.meritushotels.com and within 24 hours find an equivalent offer on another website for the same hotel and room category at a lower rate, we will honour the lower rate and give you a further reduction of 10%. You can therefore enjoy your stay with the guarantee of getting the best rate for your room, so why book anywhere else?


Guarantee Application

The Best Rate Guarantee applies to reservations made on www.meritushotels.com, and for which a confirmation number has been issued to validate the reservation.

Book a Meritus hotel on www.meritushotels.com, taking advantage of our best flexible rates, and receive an instant reservation confirmation.

To submit a claim under the Best Rate Guarantee, you must send the following supporting information to claims@meritushotels.com:

  • Reservation details made on the www.meritushotels.com
  • Website address where you found the lower rate
  • For a stay of several consecutive nights, please indicate the rate for your stay per room night

Our Reservations Department, after verifying the information you provide, will confirm your reservation at the lowest stated rate with a further reduction of 10%.


Applicable Rates | Exclusions

The Best Rate Guarantee applies solely to Meritus hotel room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services, or any other service related to the room booking).

The rates covered by the Best Rate Guarantee must be accessible to the general public and available for reservation. Expressly excluded are:

  • group rates;
  • corporate rates;
  • conference and seminar rates;
  • specific promotional offers granting an additional discount after the booking is made
    (i.e., promotional codes supplied further to the registration in a newsletter or an eDM);
  • members rate under Meritus loyalty programs;
  • rates granted to Meritus partners and their employees;
  • rates granted to Meritus employees;
  • rates offered by third party agents on their Apps; and
  • rates offered by 3rd party agents for enrolled members.


Room Categories

The Best Rate Guarantee applies to the same room category as booked on www.meritushotels.com.

The room category being claimed under the Guarantee must be available and bookable on another website at the time of verification by the Meritus Reservations Department.


Dates and Lengths of Stay

The Best Rate Guarantee applies to the same dates as booked on www.meritushotels.com.

For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Rate Guarantee applies on the basis of the rate per night and not on the total amount of the stay.


Currency

If the rate found on another website is given in a currency different from that of the rate booked on www.meritushotels.com, the Meritus Reservations Department will convert this rate into the same currency as the rate offered on www.meritushotels.com.

The exchange rate used will be the Meritus exchange rate in effect on www.meritushotels.com at the time of the initial reservation.

Meritus reserves the right to refuse a claim, if the exchange rates used by both website are different. Differences in the currency exchange rates are excluded from the offer.


Conditions of Sale

The sales conditions associated with the rate on another website must be the same as the sales conditions of the rate booked on www.meritushotels.com in order for the Best Rate Guarantee to apply.

This concerns in particular:

  • prepayment and deposit requirements;
  • cancellation conditions; and
  • conditions regarding modification of the reservation.


Submission of Claims

All required information must be completed. Claims with incomplete information will not be accepted.

A completed claim may be made within the 24 hours following the booking made on www.meritushotels.com, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Rate Guarantee does not apply.


Claim Handling

After verification by the Reservations Department, the Best Rate Guarantee will be granted if your claim meets all the conditions of application. The Reservations Department will send an e-mail with the reservation confirmation number as well as the new rate applicable.

In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of the Best Rate Guarantee, the Reservations Department will send you an e-mail stating that the Guarantee cannot be applied.

Should you wish to cancel the reservation made on www.meritushotels.com, the sales conditions applicable are those stated in the sales conditions presented on the site.


Payment at the Hotel

Upon departure from the hotel, the rate confirmed by the Reservations Department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).

In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.


Liability

Meritus declines any responsibility regarding any expenses that may arise from cancelling a reservation, for all reservations made on any website site other than www.meritushotels.com.

Meritus reserves the right to modify or terminate the Best Rate Guarantee and its terms and conditions at any time and without prior notice.