Meritus Hotels & Resorts is a name that defines excellent service and outstanding hospitality. Derived from a Latin word that means “deserving of merit”, Meritus speaks of our undeniable commitment to always provide our guests with a truly unforgettable hospitality experience.
Complementing the brand are the qualities of excellence and worth which Meritus Hotels & Resorts values highly when delivering our signature Asian grace, warmth and care in the hotels we manage.
The brand’s vision statement communicates to our customers what the Meritus brand stands for; and also defines and communicates to the organisation, its stakeholders and the public, the future aspirations of the business goals required to achieve the vision.
Our aim is to be continually recognised as a leading Asian luxury hotel group providing exceptional service synonymous with Asian hospitality and contemporary Western elegance at all our hotels.
The Meritus brand is renowned for outstanding service and hospitality, and this is understood and supported by every level of the organisation. The mission of Meritus Hotels & Resorts is to enchant all guests with our brand trademark Asian grace, warmth and care, hence providing a truly unique Asian hospitality experience.
We define how the Meritus brand is perceived by our guests and customers through emotional triggers by establishing and aligning all activities to communicate this sense.