Meritus Hotels & Resorts is part of the hospitality division of OUE Limited (SGX-ST: “OUE”), a diversified real estate owner, developer and operator with a real estate portfolio in prime locations in Asia and the United States.

Meritus founded its roots from its flagship Mandarin Orchard Singapore—then The Mandarin Singapore, which opened its doors in August of 1971. More than four decades on, Meritus has evolved to become an award-winning Asian hospitality brand synonymous with Asian Grace, Warmth, and Care—hallmarks of the Meritus experience.

Meritus Hotels & Resorts is three-time Global Winner–Luxury Hotel Brand at the World Luxury Hotel Awards. It is also three-time recipient of the Heritage Brand distinction by the Singapore Prestige Brand Award, demonstrating its impact as a home-grown Singapore brand. In 2016, Meritus Hotels & Resorts was named Best Regional Hotel Chain at the Travel Weekly Readers' Choice Awards.

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Our Vision

Bringing the world true Asian hospitality experience, the Meritus Way.

Our Mission

To exceed guest expectations each and every time with our signature Asian Grace, Warmth, and Care.

Our Commitment

We shall endeavour to consistently delight our guests by delivering an experience of genuine Asian hospitality backed by superior product offerings.

To Our Associates
We shall provide an inspiring, rewarding, and safe work environment for our people – our greatest asset and the key to our success.

To Our Stakeholders
We shall strive at all times to drive maximum financial returns on their investment.

To Our Community
We shall contribute what we can to nurture and make a positive impact on our environment, and to be proactive and responsible members of the communities where we operate.

Our Core Values

Asian Hospitality
We shall provide our guests with genuine Asian hospitality steeped in Grace, Warmth, and Care. This is our brand promise and the hallmark of the Meritus experience in each of our top Asia hotels and resorts.

Together we are stronger. Each one is a crucial link in the chain of our success.

Passion and Commitment
Our passion is serving YOU. Our commitment is delivering on our brand promise in everything we do and everything we stand for.

We shall flourish by the example we set for one another. We shall behave towards and interact with internal and external guests in a manner that promotes positive esteem regardless of race, creed, or cultural differences.

We shall be consistent in the values, principles, and work ethics we espouse. This shall reflect in the pride and joy we take in serving our guests, each other, and the communities where we operate.