FAQ & Policies
Valid photo identification is required at check-in for all guests. Foreign guests must present a valid passport. Photo identification must match the name on the reservation.
Guests must be a minimum of 18 years old and present a valid photo ID upon check-in.
For a fee, guests requesting early arrival will be accommodated based on availability. Please refer to the chart below:
|Arrival Time||Additional Fee|
For check-ins before 9.00am, we recommend making a reservation for the night prior.
We’re pleased to accommodate guests requesting early departures. All reservations and rate plans will have their length of stay confirmed at check-in. Guests wishing to change their departure date after check-in will be charged an early departure fee equal to 100% of the confirmed reservation. Furthermore, prepaid reservations will be charged an early departure fee equal to 100% of the reservation.
Guests requesting late check-outs will be accommodated based on availability. For check-outs after 12.00pm, guests will be subject to a fee of S$30++ per hour. For check-outs after 6.00pm, guests are subject to 100% of the daily room rate.
Connecting rooms are granted upon request, subject to availability. Please contact Reservations at +65 6737 4411.
We are pleased to offer cribs in all guest rooms and suites free of charge upon request, subject to availability.
Extra beds are available upon request at S$176.55nett for club rooms and suites, and S$100nett for all other room categories.
A credit card is required at check-in. Upon check-out, all charges may be paid with a valid credit card or in local currency (SGD).
We are pleased to accept credit card authorisation forms and guaranteed deposits.
Unfortunately, we are unable to accept or handle any transactions involving personal cheques.
Alcoholic beverage service is restricted to guests meeting the Singapore legal drinking age (18 years old) with a valid photo ID.
We are pleased to receive incoming packages free of charge for registered hotel guests up to 30 days prior to their arrival. However, guests are subject to destination and carrier fees for outgoing packages.
Children under 12 years old must be accompanied by an adult. The use of pool facilities is at your own risk.
Smoking (including use of electronic cigarettes) is not permitted in any of our guest rooms and public areas. Guests smoking in a non-smoking room are subject to a S$250 cleaning fee.
Pets (excluding certified service animals) are not permitted at the hotel.
To learn more about our gift certificate program, please go to egifting.meritushotels.com.