IMPORTANT NOTIFICATION

We are committed to offering you flexible cancellation and rebooking options, as we navigate through these challenging circumstances. 

As COVID-19 continues to evolve and more preventive measures including border restrictions are put in place, we have relaxed our cancellation policy at Mandarin Orchard Singapore to 48 hours prior to arrival for special stay packages and rooms booked at discounts off best flexible rates. For rooms at best flexible rates booked direct on our website, we offer on-day cancellation.

Cancellation charges will be waived for confirmed room bookings for stays within the period from 20 March 2020 to 30 April 2020. Charges for one-time modification of confirmed bookings will also be waived for those who prefer to defer their stay to a later date. Certain conditions apply to this interim policy, and waiver of cancellation charges does not apply for local staycation packages. 

We will continue to review and update this policy, as we assess the development of the COVID-19 situation and its impact on travel and tourism. 

For assistance with your existing booking, please contact our Reservations team via email at resvn.orchard@meritushotels.com, or call +65 6737 2200.