FAQ & Policies
Valid photo identification is required at check-in for all guests. Foreign guests must present a valid passport. Photo identification must match the name on the reservation.
Guests must be a minimum of 18 years old and present a valid photo ID upon check-in.
Guests requesting early arrival will be accommodated based on availability.
Guests wishing to move up their departure date after check-in will still be charged 100% of the confirmed booking.
At a fee, guests requesting late check-outs will be accommodated based on availability. Refer to the table below for more details:
|Late Check-out at 3pm||MYR250|
|Late Check-out at 6pm||Subject to half-day of resort's best available rates|
|Late Check-out beyond 6pm||1-night charge applies|
Guests requiring luggage storage after check-out at 12pm may approach Concierge for assistance. Facilities such as shower and changing rooms are also available for guest use until the end of the day of check-out.
Connecting rooms are granted upon request, subject to availability.
Extra beds are available upon request at MYR165nett per night inclusive of breakfast for all room categories and suites excluding the family room. Maximum 1 extra bed per room.
A credit card is required at check-in. Upon check-out, all charges may be paid with a valid credit card or in local currency (MYR).
We are pleased to accept credit card authorisation forms and guaranteed deposits for bookings. Please present the same card used for payment of your booking upon arrival as it is a requirement for verification by the local Banks for online transactions. Should the card not be presented upon check-in, the charges will be reimbursed and a new form of payment will be secured for the stay.
A minimum deposit will be collected upon arrival based on the length of stay for miscellaneous expenses around the Resort. Alternatively, guests will be able to manage their expenses on cash basis based on consumption.
Alcoholic beverage service is restricted to guests meeting the local legal drinking age (21 years old) with a valid photo ID.
The Horizon Pool and Cascade Pool are open from 8am–8pm. The children’s play area by the Horizon Pool is open from 8am-7pm.
Children under 12 years old must be accompanied by an adult. The pool facilities are to be used responsibly adhering to the rules and regulations with adult supervision at all times.
SWIM AT YOUR OWN RISK
As the beach is a public area, no lifeguards will be on duty and swimming will be at guests’ own risk. Swimming across to other islands is strictly prohibited due to strong currents
Recreation activities and island tours are available via a third-party Tour Desk situated at the resort’s lobby. For bookings and more information, please visit the Tour Desk.
Laundry service is available at the resort.
Babysitting charge is set at MYR50nett for the first two hours and MYR15nett per subsequent hour for a maximum of two children. For guests requiring babysitters to stay past 11.00pm, kindly be advised that a mandatory transport fee of MYR20nett is chargeable.
- Reservations—a minimum of one-day advance notice is required
- Cancellation—a minimum of two-hour advance notice must be given prior to the arranged time else a MYR20nett cancellation fee is chargeable
SAFETY DEPOSIT BOX
All guest rooms are equipped with personal electronic safes. The “Innkeepers Act” applies for all loss of valuables from guest rooms.
Smoking (including use of electronic cigarettes) is not permitted in any of our guest rooms. Ash trays at guest room balconies and dedicated public outdoor smoking areas are available for guests wishing to smoke.
Pets are not permitted at the resort.
To learn more about our gift certificate program, please go to egifting.meritushotels.com.